The WTS Team
Frank can be reached directly at
+1.301.622.7800, ext. 129.
Frank has been with WTS International a combined total of 18 years, starting in 1986 as a Tennis Professional. Mr. Guengerich has also been in executive and leadership roles with other public and private companies such as Sport and Health, Town Sports International (NASDAQ-CLUB), and Life Time Fitness (NASDAQ-LTF).
Mr. Guengerich has extensive experience in working with equity investors, real estate developers, hotel and resort general managers, residential property managers and health club and spa service providers. He is responsible for all aspects of facility operations including financial performance, client communications and quality control at WTS affiliated spa, health club, recreation and leisure sites worldwide.
Susie can be reached directly at
+1.301.622.7800, ext. 110.
+1.301.622.7800, ext. 103.
In addition, he is responsible for site software selection, specifically client and staff systems that provide data and reports essential to efficient spa and health club management. Mr. Krosnowski works closely with our clients and staff, ranging from architects and developers to general managers and spa directors, to develop and implement the most appropriate and cost effective financial and information technology systems and procedures.
Mr. Krosnowski graduated from the American University in Washington D.C. with a Bachelor of Science in Business Administration with focus in Accounting and Finance.
Ralph can be reached directly at
+1.301.622.7800, ext. 116.
Kim can be reached directly at
+1.301.622.7800, ext. 161.
As Senior Vice President for WTS based in New York City, Kim’s primary responsibilities include developing the local market and new business opportunities while overseeing international accounts. Kim also assists in the development of new spa concepts and provides advice to WTS clients on retail sales and marketing.
Allen can be reached directly at
Over the years he has been involved with numerous openings and day to day operations of spas, fitness centers and residential community clubhouses throughout the western United States. With extensive experience in working with master planned residential communities, hotels and resorts and private golf clubs, he is responsible for supervising design consultation, pre-opening and daily operations services for WTS affiliated leisure facilities ranging in size from 3,000 to 50,000 square feet. He has worked extensively with WTS Spa, Fitness, Lifestyle and Activities Directors throughout the Western region.
Abhishek can be reached directly at
After graduating from RGUHS, Bangalore, India with a degree in Integrative Medicine, he immediately started working as a Research Scholar at National Institute of Naturopathy under Ministry of Health, Government of India. Later, he pursued a Masters in Hospital & Health Systems Management from renowned BITS, Pilani. In 2008, Dr. Abhishek was tasked to lead the pre-opening of the first authentic Ayurvedic Centre outside of India at the world’s leading destination spa resort, The BodyHoliday at LeSPORT, St. Lucia, in the Caribbean. He soon became the Senior Leader at this Spa that delivers 250 treatments every day. He then completed a Certification Program in Strategic Hospitality Management from Cornell University and General Management Program from Indian Institute of Management, Ahmedabad.
In 2011, Dr. Abhishek joined the iconic luxury beach Resort in Goa, India for the reputed chain The Leela Palaces, Hotels & Resorts. During this period, Leela group’s ‘jewel in the crown’ property, The Leela Palace, Udaipur, became ESPA’s first managed property in India. And in 2012, Dr. Abhishek was handpicked to lead the ESPA at The Leela Palace, Udaipur, which had the unique distinction of being India’s first and only luxury tented lakeside Spa. Under his leadership, the Spa consistently won awards with Conde Nast Traveller, India, and was selected amongst the World’s Top 10 best designed Spas by Asia Spa Magazine. The Spa won numerous awards including Conde Nast Traveller’s Favourite Hotel Spa in India, (2014-2016) and Travel + Leisure’s Best Destination Spa in India (2015).
Mary Lynn can be reached directly at
+1.301.622.7800, ext. 144.
Susan can be reached directly at
+1.301.622.7800, ext. 120
Maria can be reached directly at
After completing her MBA in international business, she started her career in the hospitality sector in Romania. This was soon followed by an opportunity in Saudi Arabia and her extensive and impressive experience in the spa and wellness industry gathered momentum, taking her across the GCC to work as a Project and Management Consultant in a host of exclusive resorts and hotels.
Maria is a constant presence at industry’s events and conferences; being invited as a guest speaker over the years, to forums like Hotelier Middle East, Hotelier Spa and Wellness Forum where she also has been honored to be part of the 2016 advisory panel.
Maria’s passion, enthusiasm and creative outlook for spa and wellness was conveyed into the establishment of the Wellness Consultancy Division at H2E2. In her role as Wellness Consultant, Maria was responsible for the business plan, working on the implementation and execution as well as delivery of the overall business concept and logistics of individual projects. She focused in particular on the strategic positioning of each business, that will capitalize on the ROI.
Currently Maria is representing WTS International as Regional Director for MENA region.
Melanie can be reached directly at
+1.301.622.7800, ext. 114
Penny can be reached directly at
+1.301.622.7800, ext. 133
Penny ran spa operations at the Mandarin Oriental in Hyde Park, London and was the Spa Director in Washington D.C. for seven years. She then joined the Salamander Resort & Spa as the pre-opening Spa Director. The Salamander, a luxury historic destination that features integrative and regionalized treatments, focuses on holistic, results-driven therapies. During her tenure, she assisted in creating Spa Standard Operating Procedures, Spa Service Standards and helped develop signature treatments. As a WTS Corporate Operations Director, she oversees WTS accounts within the Northeast region. She works directly with WTS clients and onsite directors to ensure successful operations, marketing and financial performance.
Amy can be reached directly at
Jamie can be reached directly at
Jennifer can be reached directly at
+1.301.622.7800, ext. 145
Janice can be reached directly at
+1.301.622.7800, ext. 178
Henry can be reached directly at
+1.301.622.7800, ext. 115
As WTS’ Director of Training and Development, Henry is responsible for incorporating our Forbes Customer Service standards in the development of training tools, standards and processes to better assist our managers in their own training and development as well as to provide them with the appropriate tools to train staff in the field. In 2018 he helped launch the WTS Learning Management System and Virtual Classroom enabling all staff in the WTS network to be trained in sales, service, leadership, human resources, and operations. He is also a member of the WTS operations team, utilizing his experience from the fitness industry to manage and drive revenue at several WTS locations.