This Five-Star accolade is bestowed only on spas that meet the most stringent hospitality standards in offering exceptional experiences with extraordinary design and facilities, uncompromising service and advanced treatments.
To secure the rating, the spa’s Director, Catherine Warren, was trained using a program designed by WTS and specifically developed around Forbes’ guidelines.
WTS executives were initially trained by Forbes and delivered the program to the team at Eau Spa. Gary Henkin, President of WTS, says: “We took the decision to develop our training program with Forbes to give us the expertise to offer instruction at the highest level. It also ensures we provide our clients with world-class customer service.”
WTS took over the management of Eau Spa in 2010 and worked to improve its customer services scores. The WTS team has been in charge of enhancing procedures at the 19-treatment room, 42,000sq ft (3,902sq m) spa ever since.
Henkin said: “There are only 48 spas in the world with Forbes Five-Star ratings and 27 of these are in the US, so we’re delighted to have been able to work with the team at Eau Spa to enable them to achieve this rating, in recognition of their world class status.
The fact that such a high proportion of Forbes Five-Star properties are in the US indicates how competitive the market is and how vital it’s been for Eau Spa to invest in quality training to enable it to compete at the highest level for the most discerning customers.”
WTS is also working on many other prestigious spas that command Forbes’ Four-Star ratings, including The Spa at Trump Chicago; The Spa at Trump Vegas; The Spa at Trump SoHo, New York and The Spa at Whitebarn Inn.
WTS manages the first four properties and has a contract for operational consultancy with the Spa at Whitebarn Inn.
“The Forbes Five-Star designation is one of the hospitality industry’s highest and most respected accolades,” said Catherine Warren, director of Eau Spa. “This reflects our team’s dedication to providing guests with unparalleled luxury spa experiences that underscore the ‘Pause, Play and Perfect’ vision – time stands still, worries are forgotten and well deserved ‘me time’ is all that remains.”
“An Eau Spa visit is a total sensorial experience,” she continued, “It’s customized to what the client’s mind and body need at the time, delivered with effective and precise technique and injected with fun.”