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Awards

WTS Wins 2015 ISPA Innovation Award

WTS International (WTS), the global spa consultancy and contract operator, has recently been named the recipient of a ISPA 2015 Innovative Award for Experience by the International SPA Association (ISPA).

The ISPA Innovative Awards celebrate ISPA members with creative solutions that were implemented in the last year. This year garnered the most submissions since the inception of the award. Voting by the ISPA membership determined the winners.

WTS submitted the creation and implementation of the “living wall” at Spa Evangeline, located at the Epicurean Hotel in Tampa, FL, Autograph Collection of Marriott International. Susie Hammer, WTS Vice President of Spa, said, “Our goal was to create a unique spa and culinary experience for guests given the theme of the food-focused Epicurean Hotel. A “living wall” of herbs, creating fresh air and fresh treatment ingredients, seemed like the perfect Chef-to-Treatment solution.”

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Spa Evangeline’s “Living Wall”

WTS and Spa Evangeline selected FarmHouse Fresh, a Texan food-based skincare company, whose products are 99.5% natural, to assist in the development of the “living wall” treatment protocols. This allows guests the opportunity to work with a spa sommelier to create custom products picked from fresh herbs for use in their treatment.

“Innovation is the driving force behind growth in the spa industry,” said ISPA President Lynne McNees. “Recognizing the innovation that is occurring within ISPA’s membership will encourage and inspire future ideas.”

For more information, or to request high resolution images for this piece, please contact Mary Pilch Simpkins at msimpkins@wtsinternational.com.

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Eau Spa Wins Five-Star Rating from Forbes Travel Guide

We’re delighted to announce that the team at WTS has supported Eau Spa at Eau Palm Beach Resort & Spa in Manalapan Florida, US, in achieving a valuable Five-Star rating from Forbes Travel Guide.

This Five-Star accolade is bestowed only on spas that meet the most stringent hospitality standards in offering exceptional experiences with extraordinary design and facilities, uncompromising service and advanced treatments.

To secure the rating, the spa’s Director, Catherine Warren, was trained using a program designed by WTS and specifically developed around Forbes’ guidelines.

WTS executives were initially trained by Forbes and delivered the program to the team at Eau Spa. Gary Henkin, President of WTS, says: “We took the decision to develop our training program with Forbes to give us the expertise to offer instruction at the highest level. It also ensures we provide our clients with world-class customer service.”

WTS took over the management of Eau Spa in 2010 and worked to improve its customer services scores. The WTS team has been in charge of enhancing procedures at the 19-treatment room, 42,000sq ft (3,902sq m) spa ever since.

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Eau Spa, Forbes 2015 Five Star Winner

Henkin said: “There are only 48 spas in the world with Forbes Five-Star ratings and 27 of these are in the US, so we’re delighted to have been able to work with the team at Eau Spa to enable them to achieve this rating, in recognition of their world class status.

The fact that such a high proportion of Forbes Five-Star properties are in the US indicates how competitive the market is and how vital it’s been for Eau Spa to invest in quality training to enable it to compete at the highest level for the most discerning customers.”

WTS is also working on many other prestigious spas that command Forbes’ Four-Star ratings, including The Spa at Trump Chicago; The Spa at Trump Vegas; The Spa at Trump SoHo, New York and The Spa at Whitebarn Inn.

WTS manages the first four properties and has a contract for operational consultancy with the Spa at Whitebarn Inn.

“The Forbes Five-Star designation is one of the hospitality industry’s highest and most respected accolades,” said Catherine Warren, director of Eau Spa. “This reflects our team’s dedication to providing guests with unparalleled luxury spa experiences that underscore the ‘Pause, Play and Perfect’ vision – time stands still, worries are forgotten and well deserved ‘me time’ is all that remains.”

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Catherine Warren, WTS Spa Director at Eau Spa, Accepting the Forbes 5 Star Award

“An Eau Spa visit is a total sensorial experience,” she continued, “It’s customized to what the client’s mind and body need at the time, delivered with effective and precise technique and injected with fun.”

Racked NY Awards Cornelia Spa at The Surrey #1 of New York City’s Best Luxury Spas

WTS International is thrilled to announce that Racked NY has awarded Cornelia Spa at The Surrey #1 and the Spa at Trump SoHo #6 of New York City’s Best Luxury Spas.

“Sophisticated and minimalist, the Cornelia Spa concentrates on customization, tailoring every treatment to its clients’ age, diet, and stress-specific health and beauty needs. Appointments are preceded by brief consultations, during which personalized plans are drawn up, and services range from Reparative Caviar & Oxygen Quench facials to Champagne Shimmer Pedicures and Hot Stone Massages.”

“It’s fitting that a Trump spa has a menu of massages that feature precious gemstone-infused oils. In addition to its more opulent services, this quiet, Middle Eastern-inspired retreat is one of the only places you can get a traditional Turkish Hammam skin treatment, as well as threading, henna and Ayurvedic therapy.”

—Courtney Iseman

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WTS Spa Clients Win Big in “Forbes 2015 Best Spas”

WTS International is thrilled that 6 WTS properties are winners in Forbes Travel Guide 2015 Star Awards.

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Congratulations to:
Eau Palm Beach Resort & Spa
The Spa at Trump Chicago
The Spa at Trump Las Vegas
The Spa at Trump SoHo
The White Barn Inn & Spa

Special congratulations to Eau Palm Beach Resort & Spa for receiving the highly coveted 5-Star honor.

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Eau Spa, Forbes 2015 Five Star Winner


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Catherine Warren, WTS Spa Director at Eau Spa, Accepting the Forbes 5 Star Award

Blue Harmony Spa Ranks First by Visit Orlando

WTS is thrilled that Wyndham Grand Orlando Resort Bonnet Creek’s Blue Harmony Spa ranks #1 on Visit Orlando’s Top 10 Spas in Orlando.

“This full-service spa provides a variety of treatments in its indoor and outdoor treatment rooms, including massages, facials and manicures with signature products infused with filtered seawater for optimal results. They also offer a vegan nail line, Spa Ritual.”

View the list at Visit Orlando.

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mySpa Miami Ranks #1 in TripAdvisor Miami Award

We are extremely proud to announce that mySpa at the InterContinental Miami was recently ranked #1 in TripAdvisor’s Wellness and Spa Activities in Miami.

The Spa offers personalized downtown Miami spa treatments ranging from massage, skin-care, body-care, and nail therapies –– all tailored to our client’s needs, creating an individualized spa experience.

Congratulations to our dedicated staff!

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Rittenhouse Spa & Club is Honored by Fodor’s Travel

We are extremely proud that the new Rittenhouse Spa & Club has been honored by Fodor’s Travel in its “12 Best New Spas in the U.S.” awards.

“The historic Rittenhouse hosts a small, quiet 3,000-square foot retreat from Philadelphia’s downtown hustle. Within any of 10 treatment rooms, guests can enjoy the signature Rittenhouse Massage using aromatherapy oils or The Quartet, with two therapists (totaling four hands) who perform in a soothing, matching rhythm. The Detox Facial helps congestion and dry skin with help from products like the luxe Natura Bisse and Vermont’s organic darling Tata Harper. In a hurry? The Honey Scrub exfoliates while a rich C+C Vitamin Body Cream is massaged into your skin. Of course, guests have access to the sauna, steam rooms, and an indoor pool. Hungry? The four-diamond restaurant, Lacroix will supply a healthy spa meal.”

To see the full list, click here.

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Eau Spa awarded Favorite Spa Treatment Menu by American Spa Magazine

We are thrilled to announce that Eau Palm Beach Resort & Spa was just awarded Favorite Spa Treatment Menu by American Spa Magazine. This is one of many recent awards for WTS-managed properties. To view more of our client awards, click on our Awards page here.

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Eau Spa Wins Big in Spafinder Wellness 365 Awards

Huge congrats to WTS client, Eau Spa!!

Eau Spa at Eau Palm Beach Resort & Spa has been selected to receive a prestigious 2013 Spafinder Wellness 365™ Readers’ Choice Category Award for Best for Girlfriend Getaways and Bachelorettes, Best for Romance, Best for Weddings, Best Pet-Friendly Spa, Best Urban Hotel Spa, Favorite Spa for Yoga, Best Beach Spa, Best for Accommodations, Best for LGBT, and Best Interior Design.

That’s a whole lot of ‘Bests’!

To view more of Eau Spa, please visit our client gallery by clicking here.

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Lazule Sea Spa and Salon wins the “Best Spa in the U.S. Virgin Islands 2013” award!

Huge congrats to Lazule Sea Spa and Salon! Lazule has won the Best Spa in the U.S. Virgin Islands 2013 award. This is a yearly award that allows the citizens of the USVI to vote via text, facebook, twitter, and ballot for their choice of the Best of the VI. Huge congrats!

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Lazule Sea Spa and Salon in the U.S. Virgin Islands.